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Agency Nation Radio

The Agency Nation Radio podcast network features today's top insurance industry personalities. Marketing, sales, technology, operations and procedures are just some of the topics you'll hear on a regular basis.
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Now displaying: 2016
Jun 29, 2016

For the first time in 6 years, small insurance companies have taken the lead for insurance buyer satisfaction. This is in large part due to the independent insurance agent sales force partnered with small insurance companies.

Agents are still at the front lines of the insurance companies, but things like instant quotes and messenger services change the way consumers interact with agents. Instead of calling a voicemail or making an appointment, interested consumers can speak directly with an agent almost immediately and ask any question they choose. Agents aren’t just in sales anymore. We’ve become mentors and advisors, and the way we treat our clients is why people keep coming back.

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Jun 27, 2016

“Usage-based insurance is a unique or innovative thing because the industry historically has sort of been in a ‘purchase-once-and-forget’ mentality... I think it’s a real opportunity for the industry because it’s thinking about things in a completely different way than we ever thought about them.” Marty Agather

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Jun 15, 2016

In this episode of Agency Nation Radio we discuss the tough work of insurance industry trailblazing and why phone trees suck.

Something as archaic as a phone tree has been a staple of the insurance agency for decades. But today’s customers don’t have the patience for voicemail. In a digital age of immediate response and gratification, all your phone tree tells them is that you’re too busy to help them.

Jun 8, 2016

Emily Huling, recently published an article on her blog with 17 Terrific Tips When Visiting Clients. The one we want to discuss is #14, where she recommends not using an iPad or any other technology when taking notes and meeting with new and old clients.

This is the 21st century, we should be able to use tech for absolutely everything.

It’s automated, it’s easy, and it lightens your work load, but it does not reflect well with the customer.

As Marty says, when you’re using tech to make your job easier, you are not putting the needs of your client first.

Get this podcast and more here: agencynation.com/podcast

May 17, 2016

We have a lot of contention with today’s topic of discussion. Whitney Arthofer’s article on Tech Crunch “Insurance Brokerage is Broken” hits us where it hurts. It’s clear from this article that she’s never worked one single day as an insurance agent, but that doesn’t make her conclusions any less true, or any easier to swallow.

May 9, 2016

In this episode, we discuss Drew Aldrich’s article on CBInsights, “Going Micro is the Next Big Thing for Insurance Tech”, breaks down how it works and shares a few tactics from the successful startups who helped bring microinsurance to the forefront of the industry.

We also discuss microinsurance and why most insurance startups don't understand how to be successful.

May 2, 2016

Today we dissect the epic fall of the darling medical testing company, Theranos and what it means to the insurance industry.

Once upon a time, Theranos was defended as one of the most ground-breaking companies, using unheard of and cutting edge micro-technology to streamline all sorts of medical testing.

Where they once bragged to be innovators, Theranos – and its creator Elizabeth Holmes – are facing serious accusations and ruining their reputation.

That brings us to the second topic of our episode: Agency Nation’s brand new Agency Nation University.

Apr 5, 2016

“We are experimenters just like you, our listeners, and I want to bring out a situation where our experiment didn’t quite go as planned.” Marty Agather

In this episode, Ryan Hanley explains the biggest marketing failure experienced by TrustedChoice.com in 2015. 

Mar 30, 2016

Insurance is a tricky arena.

The role of the independent insurance agent has always been as the navigator, or the advisor. But with the ease of the internet, insurance is becoming less and less complicated. Sam Friedman points out that while small business insurance is getting more and more mainstream, the generation of those buying from agents like us is dwindling.

Especially among Millennials. But there are ways to combat these changes.

Mar 21, 2016

Marty opens today’s episode discussing what he learned from his recent trip to Canada. He just got back from the

He just got back from the Insurance-Canada Broker Forum where he met with some of our Canadian insurance friends to discuss the different insurance systems used by our northern neighbor.

Interestingly enough, they are having the same discussions we’re having down here in the states. Insurance agents are getting more and more clever with the way they contact clients and deliver product in an increasingly digital and mobile world.

Mar 8, 2016

Today we are taking a pragmatic look at what happened to Google Compare. Recently Google announced that they are shutting down their Google Compare insurance industry here in the United States. If you tuned in to one our earlier episodes this past month where we discussed Google’s failings as an insurance comparison company, then this should come as no surprise. But what we’re looking at today is why this happened and what Google did and did not do that ultimately led to their downfall.

Feb 22, 2016
“If you’re an insurance broker, we’re going to drink your milkshake.”
Parker Conrad, Former CEO of Zenefits.  April 29, 2013
 
“We’ve talked about this numerous times, “the new normal” and how everybody wants to do everything now, “it’s when I want to do it, not when you want to get it to me”, and they are leveraging that consumer sentiment and they are using technology to do it. That’s why they’ve been so successful. The challenge is that they just bent some rules and skirted some issues, and now it’s come back to bite them.” Marty Agather
Feb 15, 2016

 

Recently, Google launched their Google Compare insurance pricing program in the United States after its huge success in the UK. Unfortunately, they haven’t been as successful as they anticipated. Google is one of the most successful businesses on the planet, but they made some huge mistakes with their latest campaign that’s now forcing them to re-evaluate their fiscal plans and growth for Google Compare.

We know all too well that insurance is a fairly complicated business, and the American way of buying insurance is very different from the way they do it across the pond. Regional regulations, trustworthy insurance agents, and varying prices all influence how/when/where people buy their insurance, and Google failed to incorporate these very big cultural differences into their plans.

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